Shipping
US domestic shipping
Processing Time: Orders are typically processed within 2–4 business days. Each piece is packaged with care, so please allow extra time during collection launches or holidays.
Shipping Options:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days (available at checkout)
Carriers: We ship via USPS and UPS, depending on the destination and package size.
Tracking: You’ll receive a confirmation email with tracking details once your order has shipped.
Signature Requirement: For higher-value pieces, a signature may be required upon delivery for security.
Return Policy:
As a small business we can’t accept returns at this time, for change of mind. If your order arrives damaged, defective, or incorrect, we’ll make it right.
Eligible Returns: within 7 days of delivery
Condition: must be unworn and in original packaging
Not Eligible:
Custom or engraved pieces
Permanent jewelry
Sale items or gift cards
Exchanges
We can exchange an item for a different size or length if stock allows. Please contact us within 7 days of receiving your order.
How to Start a Return
Email haley@haleysegaljewelry.com with your order number and reason for return.
We’ll send return instructions and, for domestic orders, a prepaid label.
Ship the item back within 5 days of approval.
Refunds are issued once your return is received and inspected.
Processing Time
Please allow 5–10 business days after your return is received for processing.